Cancer Helpline aspires to be your companion in your journey towards better health. We believe in not letting cancer take control of your life. Our services provide the support you may need to beat the disease and prevent it wherever possible. Our goal is to address the emotional or practical concerns you face along the journey that will help you make the right decisions to beat cancer.

The following are the Terms & Conditions on which the organisation is governed. Please read the Terms & Conditions carefully and accept it before using the site.

1. Terms

By accessing this website, you are agreeing to be bound by these website terms of use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark laws.

2. Service term

The terms of use shall commence upon the date you complete the registration process with Cancer Helpline. Either you or Cancer Helpline may terminate these terms of use and your right to use the Cancer Helpline services at any time, with or without cause. These terms of use and the licenses granted hereunder shall be terminated without notice in the event you (or any authorised person using your account) fail to comply with these terms of use or the rules for use of the Cancer Helpline service promulgated by Caner Helpline from time to time. Upon any termination, you will destroy all copies of Cancer Helpline materials in your possession and cease any access to or use of the Cancer Helpline services.

3. Age

You must be over eighteen (18) years of age in order to register and access this website. In the case of minors (under eighteen (18) years), a parent or guardian must accept these terms of use and guide all consultations under the services offered. The parent or guardian assumes full responsibility for ensuring that the authenticated information is kept secure and that the information submitted is accurate.

By agreeing to these terms you represent and warrant that you are at least eighteen years of age and that you possess the legal right and ability to enter into agreements pertaining to terms of use, register on the Cancer Helpline and use Cancer Helpline services in accordance with the terms of use and abide by the obligations hereunder. You are solely responsible for maintaining the confidentiality of your password and for all activities carried out under your Cancer Helpline account. You agree to prohibit anyone else from using your password and immediately notify Cancer Helpline of any unauthorised use of your password or other security concerns you may be aware of. 

4. Scope of services

Cancer Helpline currently provides users access to an extensive amount of resources, including, but not limited to, health and medical content, online and communication tools.

5. Maintaining the electronic record

Your Cancer Helpline electronic record is created to store personal health information provided by you online. You agree to provide accurate information for Cancer Helpline record, to periodically review such information and to update such information as and when necessary. For additional information regarding use of your Cancer Helpline record, please refer to our Privacy Policy. It is your responsibility to validate any third party information in your Cancer Helpline record. Cancer Helpline is not responsible for maintaining data arising from use of the Cancer Helpline services. Cancer Helpline reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Cancer Helpline website pursuant to its internal record retention and/or destruction policies.

6. Record of Your information

As part of the signing up process, you are required to provide us with certain information. Additionally, it is your responsibility to update Cancer Helpline as promptly as possible with any changes in the information so that all records are current, complete and accurate. At any given time, you may be notified that time-sensitive information may need to be reviewed. Such a notification of urgent information review will be sent to the e-mail address provided by you in the records. Please keep this in mind when determining which e-mail address you offer as a contact point. You are obliged to furnish your e-mail address, change of address, change of phone number, change of ownership of account, etc. from time to time. By completing and submitting the sign-up form, you represent that the statements in your application are true and accurate.

7. Fees

Cancer Helpline services are offered free of charge. Cancer Helpline reserves the right to modify its pricing structure at implement the new price structure at any time prior to your billing for your initial payment or for future payments that are due pursuant to these terms of use.

8. Non-Refund

Cancer Helpline will not, under any circumstances, issue cash refunds or credits for early contract cancellation or refund payment for any membership, once charged. If the user has a question about charges made to your account, he or she should contact us immediately. If the charges were made in error, we will immediately credit the account for the appropriate or corresponding amount. Any user who disputes a credit card payment that is found to be valid is subject to a fine, suspension and account termination subject to Cancer Helpline discretion. Any charge back fees, past due fees and costs will be sent to collections. If our collection efforts fail, unpaid debts will be reported to all available credit reporting agencies.

9. Trademark, Copyright and Restriction

This website is controlled and operated by Cancer Helpline. All material on this site, including images, content, illustrations are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on the website owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. As a member, you agree to uphold the moral, legal and intellectual property rights of the material of this website. The information given in this site is for your personal use and must not be duplicated, plagiarised, re-distributed or sold. You hereby confirm you are aware that unauthorised use of all the above said material may result in legal action being taken against you.

10. Severability

The provisions of these terms of use are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions, but such a provision shall be reformed, if reasonably possible, only to the extent necessary to make it enforceable.

11. Disclaimer of Warranties and Liability

This website, all the materials and products and services, included on or otherwise made available to you through this Site and/or the call centre are provided by Cancer Helpline on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Cancer Helpline does not warrant that:

This website will be constantly available, or available at all; or

The information on this website is completely, true, accurate or non-misleading.

Cancer Helpline will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, this website. Cancer Helpline does not warrant that this site; information, content, materials, or services included on or otherwise made available to you through this site; their servers; or electronic communication are free of viruses or other harmful components. Cancer Helpline makes no warranty that the services will meet your requirements, or that the service(s) will be uninterrupted, timely, secure, or error free. This includes loss of data resulting from delays or any service interruption caused by Cancer Helpline employees. Cancer Helpline is not responsible for transmission errors, corruption or compromise of data caused while sharing it through local, internet or telecommunication carriers.

The content on this site is for general information only. It's not intended as medical advice, and is not a substitute for seeing a qualified doctor who can determine your individual medical needs. Except as provided by law, this website is provided ‘as is’ and without any warranty or condition, expressed or implied. Cancer Helpline doesn't warrant that the information contained in or accessible through this website is accurate, suitable for your purposes or without errors, omissions or viruses. Cancer Helpline doesn't guarantee continuous, uninterrupted or secure access to the website. This includes loss of data resulting from delays or any service interruption caused by Cancer Helpline employees. Cancer Helpline is not responsible for transmission errors, corruption or compromise of data caused while sharing it through local, internet or telecommunication carriers. You acknowledge that access and use of this site (including the software operating in connection with the site) may be interfered with by numerous factors outside of Cancer Helpline’s control. Cancer Helpline doesn't warrant the accuracy of any advice, opinion, statement, representation or other information displayed on or accessible through this website.

Cancer Helpline's website may contain links to other websites that aren't under our control. Cancer Helpline makes no warranty or representation and accepts no responsibility for any websites operated or controlled by entities other than Cancer Helpline, which are or may become linked or framed to or from Cancer Helpline's website. Cancer Helpline doesn't accept responsibility for any loss or damage occasioned by use of the information contained on the website, nor from any access to it. All access and use is at the risk of the user. The inclusion of a link on Cancer Helpline’s website to an external website doesn't imply any endorsement or association by Cancer Helpline with the site, or any goods or services promoted by the website or its operators.

The services offered by Cancer Helpline to the users are only with a bonafide intention of providing assistance in reaching appropriate medical care and are provided free of cost to the users. The User is advised and directed to exercise their own due diligence before approaching or availing the services of any medical professional or organization referred to or recommended by Cancer Helpline. Cancer Helpline shall not be responsible or liable for any of the actions committed by the referred medical professionals or organizations and the user hereby acknowledges that he/she shall deal with such professionals or organizations on a principal to principal basis and Cancer Helpline shall have no privy to such arrangement between the users and the medical professionals/organisations. The user hereby acknowledges that the concerned Medical professionals/ organisations themselves shall alone be responsible/ liable for any acts of negligence or inefficiency or breach of duty committed by them and shall not hold Cancer Helpline responsible for the same.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

You will be required to enter a valid email and phone number while using our services. By registering your details with us, you consent to be contacted by us via phone calls and/or SMS notifications and/or email.

12. Supplementary communication and its limitations

Cancer Helpline may send you newsletters and other information regarding common medical and health-related topics or treatment and preventive care messages containing specific medical and health related information, links to other related websites and specific questions related to your Cancer Helpline record. Additionally, Cancer Helpline makes available self-care informational services that provide general, medical and health information. These communications and resources are not comprehensive medical text and do not include complete potential information pertaining to the subject matter. These communications and resources are solely meant for general, educational and informational purposes and should not be relied upon as a substitute for patient-specific medical diagnosis and treatment or construed, directly or indirectly as the practice of medicine or dispensing of medical services by Cancer Helpline. Such information is not a substitute for consulting an appropriate healthcare professional for medical treatment. The information contained in these communications and resources is compiled from a variety of sources and may or may not be authored by Cancer Helpline. Cancer Helpline makes no warranty with respect to the content of these materials or the information contained therein.

13. Comments, Suggestions and Submissions

Cancer Helpline welcomes comments, suggestions and submissions by its user. Any comments, suggestions and submissions made by the users, including but not limited to messages, notes, feedback, artwork, communications, computer code or creative materials provided to Cancer Helpline shall become the exclusive property of Cancer Helpline. At the time the comment, suggestion, and/or submission is made it shall act as a full assignment to Cancer Helpline of all rights whatsoever (copyright, patentability, and intellectual property). Cancer Helpline shall have the right to use the said comment, suggestion, and/or submission as its own for all legal purposes including but not limited to reproduction, disclosure, publishing, distribution and the like without any compensation to the user.

14. Indemnification

The user agrees to release, indemnify, and hold Cancer Helpline, its contractors, agents, employees, officers, directors and affiliates harmless from all liabilities, claims and expenses, including attorney's fees, fees of third parties relating to or arising under these terms of use, the services provided hereunder or your use of the services, including without limitation, infringement by you or someone else using the service with your computer, of any intellectual property or other proprietary right of any person or entity, or from the violation of any of our operating rules or policy relating to the service(s) provided. When we are threatened with suit by a third party, we may seek written assurances from you concerning your promise to indemnify us; your failure to provide those assurances may be considered by us to be a breach of your agreement and may result in deactivation of your service(s) with immediate effect.

The user shall defend, indemnify, save and hold Cancer Helpline including (its agents, its clients, its servants, officers, directors and employees) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys' fees, ("Liabilities") asserted against them, that may arise or result from the user’s violation of any of the terms stated herein. The user shall defend, indemnify and hold harmless Cancer Helpline including (its agents, its clients, its servants, officers, directors and employees) against any and all liabilities caused directly or indirectly by the user or any person whom the user allows to access the services. Under no circumstances, including negligence, shall Cancer Helpline including ( its agents, its clients, its servants, officers, directors and employees) or anyone else involved in creating, producing or distributing Cancer Helpline services be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use Cancer Helpline services, or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorised access to Cancer Helpline records, programs or services. This shall apply to all content and functionality of Cancer Helpline services.

Notwithstanding the above, the user's exclusive remedies for all damages, losses and causes of actions whether in contract, tort, including negligence or otherwise, shall not exceed the aggregate rupee amount which the user paid directly to Cancer Helpline during the current month. Such limitations shall apply to Cancer Helpline total liability, including without limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation of transmission, communications failure, theft of destruction of or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action. In no event shall Cancer Helpline nor any of its affiliates be liable for any direct damages in excess of the purchase price for the membership. In addition, to the maximum extent permitted by law, in no event shall Cancer Helpline nor any of its affiliates be liable for any special, punitive, indirect, incidental or consequential damages, including but not limited to personal injury, wrongful death, loss of use, loss of profits, interruption of service or loss of data, whether in any action in warranty, contract, tort (including, but not limited to negligence or fundamental breach), or otherwise arising out of or in any way connected with the use of, or the inability to use, this website or any service offered through this website or any material or information contained in, accessed through, or products purchased on this website, even if an authorised representative of Cancer Helpline is advised of the likelihood or possibility of the same. To the extent certain jurisdictions restrict any of the above limitations of liability; such limitations shall not apply in such jurisdictions to the extent of such restrictions.

15. Additional terms

Certain services on the site may have additional terms. If you choose to register for or access any such services, you will be presented with the relevant additional terms and conditions at that time. By using those services, you agree to comply with such additional terms.

Any interactions and associated issues with the doctors including but not limited to the medical outcomes, financial transactions, service issues etc. is strictly between the patient and the doctors.

Cancer Helpline is not involved in the providing of any healthcare or medical advice or diagnosis and hence is not responsible for any outcome between the doctor and the patient. The medical issues including outcomes and correctness of the treatment have to be directly discussed with the doctors and hospitals. If you decide to engage with a doctor to provide medical services to you, you do so at your own risk. The results of any search you perform on the website for medical and health information should not be construed as endorsement by this website to such information.

16. Changes to these terms of use

Cancer Helpline may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of use.

17. Changes to the services

We may from time to time add new services, substitute a new service for one of the existing services, or discontinue or suspend one of the existing services. Information about the new services will be included on the site, and the users of new services will be governed by these terms of use.

18. Applicable Law

These terms of use shall be governed by and interpreted and construed in accordance with the laws of India. The courts at Hyderabad alone shall have jurisdiction over any dispute that may arise out of or in concern with these terms of use, to the exclusion of all other courts.

19. Our Contact

Please send any questions or comments regarding this site to info@cancerhelpline.in